Hacoo offers a 15-day return policy from the date you receive your order. To be eligible for a return:
• Items must be in their original condition, unwashed, unworn, and with all original tags attached.
• Certain items, such as beauty products, underwear, swimwear, jewelry, and electronics (e.g., mobile phones, laptops), are not eligible for return due to hygiene and safety reasons.
To initiate a return, please contact Hacoo's customer service through the Hacoo app and follow the provided instructions. Customers are responsible for return shipping costs unless the return is due to a Hacoo error.
What Are Hacoo's Shipping Options?
Hacoo provides international shipping with delivery times varying by destination:
• UK, France, Germany, Italy: 15–25 days
• Spain: 15–30 days
• Other countries: 25–65 days
The total delivery time comprises order processing (typically 3–5 business days) and shipping time. Shipping fees are based on parcel weight:
• Parcels weighing less than 5 kg incur a basic fee, which varies by country.
• Parcels over 5 kg incur the basic fee plus an extra fee of $5 per additional 0.5 kg.
How Do I Get Free Shipping on Hacoo Orders?
Hacoo does not consistently offer free shipping. However, you can occasionally find free shipping promotions through:
• Promotional Codes and Coupons: These are available on our website.
• Special Events: During events like Black Friday or holiday sales, Hacoo may offer free shipping promotions.
Please note that these promotions are time-limited and may have specific conditions. Always check the validity and terms of any promotional codes before use.